Accessibility Statement
This statement was last updated on 22nd November 2025.
At Pure Hiki Sauna, we are committed to making our mobile sauna experience as accessible and inclusive as possible. We aim to ensure that all guests feel welcome, supported and able to enjoy the benefits of sauna use in a safe and comfortable way.
Our commitment:
We treat every guest with respect, dignity and understanding.
Wes strive to remove barriers wherever possible and provide reasonable adjustments to support individual needs.
We continuously review our accessibility practices and welcome feedback to help us improve.
Physical accessibility:
As a mobile sauna, access may vary depending on the terrain and setup at each location.
The sauna requires stepping up 3 steps into the sauna.
if you have mobility limitations, please contact us in advance so we can advise on the suitability of the specific location and discuss any adjustments we can make.
Visual & auditory accessibility:
Our team is happy to provide a verbal description of space, layout and safety features
Guests with hearing or visual impairments are welcome to bring a companion at no extra charge.
Neurodiversity & sensory considerations:
We understand that sauna environments can be intense. We are happy to explain the process step by step and allow time for you to enter, settle or exit.
Quiet sessions may be arranged from time to time when possible.
Health & Safety:
We encourage all guests to consult their GP & share relevant health concerns before their session so we can support your wellbeing.
If you require assistance with timing, hydration reminders, or temperature adjustments, our team is here to help.
Feedback & Improvements:
We welcome feedback on how we can make our sauna more accessible. Please contact us with any suggestions, concerns or requests.
Declaration of partial compliance with the standard due to third-party content [only add if relevant]
The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.
Accessibility arrangements in the organization [only add if relevant]
[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (e.g., the parking lot and / or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]
Requests, issues, and suggestions
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:
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[Name of the accessibility coordinator]
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[Telephone number of the accessibility coordinator]
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[Email address of the accessibility coordinator]
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[Enter any additional contact details if relevant / available]